Returns & exchanges
I gladly accept exchanges
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
- Items on sale
Frequently asked questions
Custom and personalized orders
Due to my packed work schedule, currently I "do not" take in any custom order. Thanks
Most of my rings are either Casting (made from a specific original mold) or Vintage Setting (follows a specific filigree pattern on the Band). Due to this specific reason, I choose NOT to resize rings as the final resizing process might ruin the aesthetic look of the original piece.
Gift wrapping and packaging
I am constantly on the quest to improve my product, packaging and service towards my growing clientele. In the process to advance my online business, each and every one of my products come with anti-tarnish pouches, polishing cloths and complimentary gift ribbons and bows.
Pull-Out Drawer boxes layered with anti-tarnish coating foam padding that serves to protect your jewelry (Gold, Silver, Platinum) while not in use; at the same time making excellent gift or storage boxes.
Following are the Box Sizing:
► Ring / Earring Boxes: 5cm X 5cm X 3cm
► Bracelet Boxes: 22cm X 7cm X 3cm
► Necklace Boxes: 19cm X 19cm X 3cm
► Pendant + Chain Boxes: 13cm X 9cm X 3cm
Sterling silver (.925 or free-form) is a precious metal and therefore requires cleaning from time to time. Storing your jewelry in small zip-lock bags away from moisture driven environment and from direct exposure to sunlight can minimize tarnish and dullness. Since my jewelry is enclosed with stones, an important fact to be noted is that any sort of chlorine or bleach can accelerate tarnishing and will harm stones such as: Titanium Druzy, Pyrite ammonite, Moldavite, Lapis Lazuli, Rhodocrosite, Coral, Malachite and Pearls.